Privacy Policy

1. Who We Are

This Privacy Policy applies to Superior Charleston Insulation ("we," "us," or "our"), a local insulation contractor operating at 57 Smith St, Charleston, SC 29401. Our website is located at insulationcompanycharleston.com. If you have questions about this policy, contact us at hi@insulationcompanycharleston.com.

2. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit our website.

Information you provide

When you fill out our contact form, request an estimate, or communicate with us by phone or email, you may provide your name, phone number, email address, home address, and a description of the work you need. We only use this information to respond to your inquiry and to provide you with services.

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, pages visited, time spent on pages, and the source that referred you to our site. This information is collected through cookies and analytics tools (such as Vercel Analytics) and is used to understand how visitors use our site so we can improve it.

3. Cookies

Our website uses cookies - small text files placed on your device - to help the site function properly and to collect anonymous analytics data. You can control cookies through your browser settings. Disabling cookies may affect some features of the site, but will not prevent you from using it. We do not use cookies to track you across other websites or to serve targeted advertising.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests
• Schedule and provide insulation services
• Send you a quote or follow-up communications related to a job
• Improve the performance and usability of our website
• Comply with legal obligations

We do not sell your personal information. We do not share it with third parties for marketing purposes.

5. Third-Party Services

Our contact form is powered by Tally (tally.so). When you submit a form, your data is processed by Tally in accordance with their privacy policy. We use Vercel Analytics to collect anonymous, aggregated website usage data. Neither service receives your personal contact information for independent marketing use.

6. Data Retention

We retain contact information and job-related records for as long as necessary to provide services, handle billing, and comply with any applicable legal or tax requirements. If you would like us to delete your information, contact us directly at hi@insulationcompanycharleston.com and we will respond within 30 days.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to know what information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of any marketing communications

To exercise any of these rights, contact us at hi@insulationcompanycharleston.com.

8. Security

We take reasonable steps to protect the information you share with us. Our website uses HTTPS encryption. We do not store credit card or payment information on our own systems. No method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

9. Children

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after a change constitutes your acceptance of the updated policy.

11. Contact Us

Questions about this policy? Reach us at: